Our Commitment

to your Privacy

Your privacy is important to us. To better protect your privacy, this Notice sets out the basis on which Physionique (“we”, “us”, or “our”) may collect, use, disclose or otherwise process the personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes. 

 

We believe:

  • User privacy and data protection are human rights

  • We have a duty of care to the people whose data we hold

  • Data is a liability, it should only be collected and processed only when absolutely necessary

  • We will never sell, rent or otherwise distribute or make public your personal information

  • We will never sell or give your data to anyone who would spam you.

Data
Protection
NOTICE
Personal DATA

 

As used in this Notice:

“customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and “personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access. 
 

Personal data is information about you from which you can be identified, such as your name and contact details. This may include sensitive personal information such as medical information or insurance policy details (where applicable). Physionique may ask you for relevant information which will assist in providing you with the best possible treatment and advice.

 

By providing your data and/or information, or by using our website or other online or digital platforms, you consent to the use of your data and information as described or referred to in this privacy policy.

Use of your Personal DATA

 

We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose that has not been notified to you (except where permitted or authorised by law).

We use your personal data to provide you with our services and to improve and extend our services. This may include:

  • creating appointments and responding to your queries,

  • supporting your medical treatment and care,

  • internal record keeping and administration,

  • responding to requests where we have a legal or regulatory obligation to do so,

  • checking the accuracy of information about you, and the quality of your treatment or care, including auditing medical and billing information for insurance claims,

  • supporting your healthcare professional,

  • assessing the type and quality of care you have received and any concerns or complaints you raise, so that these can be properly investigated,

  • using your contact information to send you service-related information (only if you have agreed to this),

  • using your contact information to give you an opportunity to complete a customer satisfaction survey, and

  • using your contact information to conduct and analyse market research.

 
Confidential and Medical information

 

The confidentiality of your personal data is of paramount concern to us. We comply with local data protection law and all relevant medical confidentiality guidelines. Your confidential medical information will only be disclosed to those involved with your treatment or care, in accordance with local law and guidelines from professional bodies, or for the purposes of clinical audit (unless you object).

 
PERSONAL DATa we may hold

 

The personal data we hold about you may include the following:

  • basic details such as name, address, contact details, date of birth and next of kin,

  • details provided by yourself by email, text or phone conversation,

  • patient experience feedback and treatment outcome information you provide,

  • information about complaints and incidents,

  • medical notes and reports about your health, injury including any treatment and care you have received or require,

  • information from customer surveys, competitions and marketing activities, and

  • other information we receive from practitioners or other companies who have obtained your permission to share information about you.

 
WITHDRAWAL OF CONSENT

 

The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.

Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within twenty-one (21) business days of receiving it. 

 

Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.

Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclosure without consent is permitted or required under applicable laws.

ACCESS TO AND CORRECTION OF PERSONAL DATA

If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.

 

Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

 

We will respond to your request as soon as reasonably possible. In general, our response will be within twenty-one (21) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

Security of DATA

 

Physionique is committed to keeping your personal data secure. We have put in place physical, electronic and operational procedures intended to safeguard and secure the information we collect. Our staff have a legal duty to respect the confidentiality of your information, and access to your confidential and medical information is restricted only to those who have a reasonable need to access it.  We take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

 

Our website is secured by a Secure Socket Layer Certificate and as such, any information transmitted via this website is encrypted. Our email server is also protected via SSL/TLS and as such, if you have configured your email client to send and receive emails via this secure method, your data will be secure. If you are using plain text then we cannot guarantee the safety or integrity of any emails once they have left our server.

When using this website, if the URL of a web page starts with HTTPS, or you see a locked/green padlock symbol, your data should be encrypted when it is sent from your computer to our server. However, we cannot ensure the security of your data when it is being transmitted to our website or other digital sites from other pages. All transmission of personal information and other data is done at your own risk.

Information submitted to us through a website is normally unprotected until it reaches us. In addition, users are also requested not to send confidential details or credit card numbers by email.  You should be aware that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

ACCURACY OF personal data

 

We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

Retention of personal DATA

 

We will only keep your personal information and medical records for as long as is necessary to fulfil the purpose for which it was collected and in accordance with the applicable law and regulations.  We will cease to retain your personal data or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

 

While data privacy is an important right, local law may require this is balanced against other important rights or public interest. Local law may provide a number of exemptions from some compliance requirements under particular circumstances. Examples include crime prevention or prosecution, security and defence, statistics and research, news activity, protecting a data subject’s health etc. There is also an exemption if the use of personal data is required or authorised by law or court order or is required for exercising or defending legal rights in the appropriate jurisdiction.

Transfer of personal data outside Singapore

We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

Data Protection Officer

 

Physionique has a Designated Person for compliance with Singapore PDPA. If you have any queries about our policy or concerns about your data, please contact our Data Protection Officer at privacy@physionique.com.

Effect of Notice and Changes to Notice

 

This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.

We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes. 

This policy was last updated on 22 April 2022.